At Plunge, we are committed to ensuring your satisfaction with our products. If you need to return a plunge or sauna, please review our refund policy below.

Return Eligibility:

Return refunds:

If your order has shipped or been delivered, a 25% restocking fee will be applied to all returned products. This fee covers return shipping and other the costs involved in processing, inspecting, testing, and rectifying returned items.

Cancellations refunds:

All cancellations made prior to shipment are subject to a 5% processing fee. Refunds typically take 3-7 business days to process. Once an order has shipped, it cannot be canceled. Please refer to the Return Policy below for more details.

Return Packaging:

Please ensure that the item is returned in its original packaging. The original packaging helps protect the product during transit and ensures it arrives undamaged.

Return Process:

1. Contact our Customer Support Team: To initiate a return. Our team will provide you with a Return Authorization (RA) number and instructions for the return process.
2. Securely Package the Item: Pack the item in its original packaging or in a suitable alternative to ensure it arrives undamaged.
3. Ship the Return: Send the return package to the address provided by our Customer Support Team. Be sure to include the RA number on the package for easy identification.
4. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. Please allow 7-10 business days from the receipt of the returned shipment for the refund to be processed.
5. Refund Notification: You will be emailed once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items:

Certain items may not be eligible for a refund, such as items that are damaged due to misuse or items not in their original condition.

Contact Us:

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our Customer Support Team.