To ensure your sauna is handled with expert care at every stage, we utilize two specialized professional teams. Understanding the distinction between Delivery and Assembly will help you prepare for a seamless installation.

Step 1: Delivery by Omni Logistics

Omni Logistics focuses solely on the safe transport of your sauna.

• The Goal: Getting your sauna from our warehouse to your home.
• The Service: They will perform a curbside drop-off of your sauna crate.
• Note: Delivery drivers are transit specialists and are not equipped to unbox or assemble the unit.

Step 2: Assembly Upgrade by Pure Install

If you have purchased our professional assembly upgrade, this service is handled by Pure Install.

• The Goal: Professional unboxing, setup, and build of your sauna.
• The Outreach: Pure Install will contact you before your delivery arrives to get your assembly on the calendar.

The Scheduling Timeline: The "48-Hour Rule"

To ensure your sauna is safely on-site and ready for the crew, please coordinate your appointment for at least 48 hours after your estimated delivery date.

This buffer is essential for a few reasons:

1. Shipping Shifts: It ensures that even with minor transit delays, the product is in your driveway before the technicians arrive.
2. Inventory Check: It gives you a moment to confirm the crates are present and accounted for.
3. Avoiding Fees: Scheduling too close to the delivery date may result in rescheduling fees if the delivery truck is delayed.

Protecting Your Investment

If your delivery location is experiencing inclement weather (rain, snow, or high humidity), please ensure the crate is fully covered and protected from the elements immediately after delivery. This prevents any moisture damage to the wood or electrical components while you wait for your assembly appointment.