In certain cases, when a part on your Plunge or Sauna needs to be replaced under warranty, we require the faulty part to be returned to us. This ensures sustainability, proper inspection, and responsible handling of equipment. You’ll have two options for replacement: Return & Repair or Advanced Replacement.

This article explains both options, the process for each, and the circumstances in which you may be charged the full price of the replacement part if it is not properly returned.

Parts That Require Return

Currently, the following parts fall into this category (note: this is not an exhaustive list and may be updated as needed):

• Chillers (Evolve + All-In Models)
• Sauna UKU Controllers
• Sauna UKU Main Modules
• Control boards
• Other major electronic or mechanical components deemed necessary by Plunge support

If your replacement part falls into this category, please review the options below.

Option 1: Return & Repair

With Return & Repair, you send us the faulty part first. Once we receive it, we’ll repair it or send a replacement back to you.

How it works:

1. We send you return packaging for the part.
2. You place the faulty part inside, seal it properly, and prepare it for pickup.
3. We schedule a FedEx pickup at your location.
4. Once the part arrives at Plunge HQ, we repair or replace it and ship it back to you.

Best for: Customers who can handle some downtime and want to avoid placing a temporary hold on their card.

Option 2: Advanced Replacement

With Advanced Replacement, we send you a replacement part right away, minimizing downtime. In exchange, you place a $1 deposit on your credit card as a security hold.

How it works:

1. We ship you a replacement part immediately.
2. You have 30 days from delivery of the replacement to return the faulty part.
3. Once your return arrives at Plunge HQ in good condition, the $1 deposit is refunded.

Important: If the faulty part is not returned within 30 days (or is returned damaged/lost), your card will be charged the full retail price of the replacement part.

Situations Where Full Price Will Be Charged

If you choose Advanced Replacement, you are responsible for returning the faulty part properly. You will be charged the full retail price if any of the following occur:

• The faulty part is not returned within 30 days.
• The part is shipped back without proper packaging, and it arrives damaged.
• The package is dropped off at FedEx (or another carrier) but you do not provide a photo of the tracking label and the package is lost in transit. Without tracking, we cannot locate or claim the shipment.

Which Option Should You Choose?

• Return & Repair: No temporary hold on your card, but downtime while we process the return.
• Advanced Replacement: Faster turnaround with little downtime, but requires a $1 deposit and responsibility for returning the faulty part.