Commercial Return Policy

Plunge Refund Policy

At Plunge, we are committed to ensuring your satisfaction with our products. If you need to return or cancel a plunge or sauna order, please review our refund policy below:

Return Eligibility:

Plunge and Sauna Returns: Our refund policy covers both cold plunges and saunas. A sauna order can be canceled before it ships, but a sauna cannot be returned once it has shipped.

Return Period: You have 30 days from the date of purchase to initiate a return.

Return refunds:

If your order has shipped or been delivered, a 25% restocking fee will be applied to all returned products. This fee covers return shipping and the other costs involved in processing, inspecting, testing, and recertifying returned items.

Orders placed before this revision:

These terms apply to every order, including orders placed before the revision date at the end of this policy. Any order that has shipped is subject to the 25% restocking fee. Saunas are the exception: a sauna cannot be returned once it has shipped.

Cancellation refunds:

All cancellations made prior to shipment are subject to a 5% processing fee. This fee helps cover non-refundable credit card processing costs and the internal time our team spends reviewing, canceling, and refunding orders. Refunds typically take up to 14 days to process. Once an order has shipped, it cannot be canceled; orders that have already shipped are handled under the return terms above.

Return Packaging:

Cold plunges delivered by freight truck will be picked up from your location by one of our trained professionals. Please make sure the unit is disconnected and drained before pickup.

For all other products, we'll provide a return box and prepaid FedEx label. Whenever possible, return items in their original packaging. The original packaging helps protect the product during transit and ensures it arrives undamaged.

Return Process:

1. Contact our Customer Support Team: To initiate a return. Our team will provide you with a Return Authorization (RA) number and instructions for the return process.
2. Securely Package the Item: Pack the item in its original packaging or in a suitable alternative to ensure it arrives undamaged.
3. Ship the Return: Send the return package to the address provided by our Customer Support Team. Be sure to include the RA number on the package for easy identification.
4. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. Please allow 7-10 business days from the receipt of the returned shipment for the refund to be processed.
5. Refund Notification: You will be emailed once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.

Plunge All-In Commercial Max Customers: 

To ensure the safe return of the Plunge All-In Commercial Max, all chemical tanks must be removed and properly disposed of before shipping. Failure to remove the chemical tanks creates safety risks for those handling the shipment.

If the unit is returned with chemical tanks attached, containing chemicals, or with any residual chemicals in the tub, the customer will be held responsible for the associated disposal costs and any damages to the unit. These costs may range from $1,500 to $3,000, depending on the extent of the damage and the quantity of chemicals present.

For detailed instructions on safely removing the chemical tanks, please visit our Help Center.

Non-Refundable Items:

Certain items may not be eligible for a refund, such as items that are damaged due to misuse or items not in their original condition.

Contact Us:

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our Customer Support Team.

Last revised: September 23, 2026