Which provider handles your plan? It depends on when your extended protection plan was purchased:
On or before May 11, 2026 (the former “Plunge Protect” plan) — your plan is administered by XCover (Cover Genius); follow the steps on this page.
After May 11, 2026 — your plan is administered by Extend. Use the claim link Extend emailed you with your plan, or contact Plunge Support and we’ll direct you to the Extend claim process.
To file a claim with XCover:
- Go to https://www.hiclyde.com/login
- Create an account using the same email address you used to purchase your plan/Product
- Log in and click "File a Claim"
- Select the product you need to file a claim for
- Information you will need to submit your claim:
- Serial Number: Put N/A - Does not apply
- Photos or videos of the issue/problem or leak (you can send them the same ones you sent to the support agent when troubleshooting.)
- Screenshot of your order
You can contact XCover at support@xcover.com
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