Plunge Evolve XL Commercial Warranty

Plunge Evolve XL Commercial 1-Year Limited Warranty

Reboot Labs, LLC. (“Plunge”) guarantees to the original purchaser that the products and component parts are free of material and workmanship defects within the specified period below. This Limited Warranty covers only commercial use.

• Chiller Housing - Your Evolve Chiller is warranted against functional failure due to defects in the chiller housing, blisters, cracks, or delamination of the exterior surface of the chiller housing due to defects in workmanship or materials for one year from the original date of delivery.
• Equipment and Controls – Specifically the pump, chiller components, heater, sensors, and control system – are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of delivery.
• The factory installed Plunge Water Purification system is warranted against malfunction due to defects in workmanship or materials for one year from the original date of delivery.
• Shell Structure - Your Plunge Evolve XL Tub is warranted against water loss due to defects in the spa shell, blisters, cracks, or delamination of the interior surface of the spa shell due to defects in workmanship or materials for one year from the original date of delivery.
• Plumbing Components - Plunge plumbing components are warranted against leaks due to defects in workmanship or materials for one year from the original date of delivery.
• All other factory installed components not mentioned specifically, including, but not limited to the frame, jets, diverter valves, Lighting systems, and mechanical components are warranted against malfunction due to defects in workmanship or materials for one year from the original date of delivery.

WARRANTY LIMITATIONS
The following are not covered by this Commercial Limited Warranty:

• Plunge Evolve XL Commercial units located outside the 50 states and the District of Columbia.
• Repair technicians and cost of shipping replacement parts to Plunge units located in Hawaii and Alaska 
• Freight damage caused by the common carrier 
• Damage caused by repairs for issues covered by this Limited Warranty that have been attempted by anyone other than an authorized representative. The Plunge owner accepts liability for such repair work performed by anyone other than the Manufacturer or a designated Plunge representative. Plunge does not charge for work and material costs for repairs for issues covered by this Limited Warranty.
• Damage resulting from neglect, misuse and abuse include any installation, operation or maintenance of the Plunge Evolve XL Commercial other than in accordance with the instructions contained in the owner’s manual provided with the Plunge Evolve XL Commercial, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners.
• Damage or failure caused by third-party parts, filters or accessories, including those that do not meet Plunge’s specifications for the product. Plunge will provide replacement parts for covered defects for free during the warranty period.
• Normal wear and tear 
• Cosmetic damage that does not affect the performance or safety of the unit, such as scratches, stains, discoloration, chipping, or other surface damage.
• Failures caused by any external cause or act of God, including but not limited to, theft, vandalism, riot, war, fire, lightning, earthquake, flood, tornado, or hurricane.
• Costs of adjustments and normal preventive maintenance.
• Gaining access to any component for repair or replacement. 

VOIDING THE WARRANTY

The following actions will void this Limited Warranty:

• Keeping the Plunge in sub-freezing (32°F/0°C) temperatures and not following proper winterization protocols as defined in the Plunge HelpCenter and Manual. This requires unplugging, draining the Plunge and Chiller of all water if temperatures are at or below for any period of time (32°F/0°C)
• Not fully draining the Plunge or properly storing the Plunge if there is planned or unplanned power loss to the unit for more than 1 hour. The only exception to this is if a Plunge technician is servicing the Plunge.
• Misuse, failure to conduct routine maintenance as provided in the user manual, abuse, negligence, or improper use.
• Adding ice to the tub with an Evolve Pro Chiller connected and running.

WHAT WE WILL DO
At its own discretion, Plunge shall provide free repair or replacement of any defective product or component that has been installed, used, and serviced normally, within the specified warranty period. In the event that repair or replacement is not feasible, Plunge may choose to reimburse the purchase price in exchange for the return of the product. Please note that replacement parts may not be identical to the original ones, and their availability is subject to change. Plunge, at its discretion, may use refurbished replacement parts. These remedies are the only options available to you. Plunge will not pay for any costs relating to the dismantling, disconnecting, or disposal of a Plunge Evolve XL Commercial or any component. Plunge will not pay for the costs of assembly or installation of a replacement Plunge Evolve XL Commercial.

WHAT YOU MUST DO

To make a warranty claim for a product, contact Plunge directly, whether you purchased it from Plunge or from a retailer or distributor, and include the original sales receipt as proof of purchase, a written description of the defect, along with any photos and video detailing the issues requested by Plunge. You can reach us by mail or online at the contact details below. If you purchased directly from Plunge, please include your order number and purchase date. If you purchased from a retailer or distributor, please include their name and your purchase date.

Reboot Labs, LLC. dba Plunge
8875 Washington Blvd. Suite 100
Roseville, CA 95678
https://plunge.com/contact 

To obtain service in the event of a defect covered by this Limited Warranty, reach out as soon as possible and use all reasonable means to protect the spa from further damage. Upon proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although providing access to effect the repair is your responsibility as the spa owner.

You may be assessed reasonable repairman travel mileage charges. In the event that the spa is removed to a repair facility for repair and reinstalled, the cost of removal and reinstallation will be your responsibility as the Plunge owner. The Manufacturer or distributor reserves the right, at its sole option, to either repair or replace any covered part, and in the event it chooses to provide a replacement Plunge, it will be of equal value to the original Plunge. In such an event, reasonable costs for removal of the original Plunge, shipping costs from the factory for the replacement Plunge and delivery and installation of the replacement will be your responsibility as the Plunge owner. The replacement Plunge will carry the balance of the original Plunge’s warranty. Spa covers are not included.

LIMITATIONS ON IMPLIED WARRANTIES

This Limited Warranty is the only express warranty Plunge gives for this product. ANY IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO THE WARRANTY PERIOD STATED ABOVE FOR THE PRODUCT OR COMPONENT, MEASURED FROM THE ORIGINAL DATE OF DELIVERY, OR TO THE SHORTEST PERIOD ALLOWED BY LAW IF THE LAW REQUIRES A LONGER ONE. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

All warranty service must be performed by the Manufacturer or its designated representative using authorized Plunge parts. No agent, dealer, distributor,
service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by Plunge.

DISCLAIMERS
The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the Plunge and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product. This exclusion and this limit do not apply to a claim for personal injury. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Coverage under this limited warranty shall commence as of the original date of delivery. A repair or replacement under this limited warranty does not begin a new warranty period, and the stated time periods are extended only where applicable law requires. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives.

LEGAL RIGHTS
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Last revised: November 13, 2026