Sending a complete evidence package helps Support start with the right next step. You do not need to disassemble the product or open an electrical box.
Send these basics
- Order number and purchase email
- Product name, generation, tub model, and chiller type
- Serial-number label photo
- Wide photo showing the full setup and surrounding clearance
- Photo of the outlet, GFCI plug, and electrical setup
- Current set temperature, displayed water temperature, and when the issue began
- Plunge app email and current firmware version, when applicable
If the issue is a leak
- Mark the current water level.
- Dry the product and floor.
- Record a short video that starts with the full setup, follows the water path, and ends at the first wet point.
- Include photos of the filter, filter housing, lid, and O-ring after the unit is safely paused or unplugged.
If the issue is cooling or flow
- Photo of the installed filter and the empty filter housing
- Video of the visible jet flow
- Any error code exactly as shown
- Ambient temperature and ventilation clearance
- The results of the approved air-purge procedure for your model
If the issue is power or breaker trips
- Photo of the outlet and GFCI
- Breaker size and whether anything else is on the circuit
- Whether the trip happens immediately or after the unit runs
- Any heat, odor, buzzing, arcing, melting, or water near electrical components
Safety: Do not remove an energized cover, reach into an electrical compartment, disconnect hoses, manipulate valves while the chiller is running, or run the unit without a filter.
Still need help?
Submit a Plunge Support request. Include your product, serial number, and the results of the steps you completed.
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