Returns, Cancellations, Restocking Fees, and Refund Timing

Contact Plunge before returning or canceling an order. We will confirm eligibility, identify whether the item is governed by the Core return policy, and issue the required return authorization.

Cancellation fees

• Before fulfillment: 5% cancellation fee
• After fulfillment: 25% cancellation fee

Returns after shipment or delivery

Core-item returns may include return-shipping deductions and a 25% restocking fee. Your return authorization identifies the applicable fee and shipping responsibility before the return proceeds.

Return process

1. Request a return authorization from Support.
2. Use the original packaging when available, or packaging approved by Plunge.
3. Follow the provided shipping or pickup instructions.
4. Keep tracking and photos of the packed item.
5. The warehouse inspects the return after delivery.

Refund timing

Plunge processes an eligible refund within 14 days after warehouse receipt. Your bank typically needs another 5 to 10 days to post it.

Refunds return to the original payment method. If that method is unavailable, Plunge issues a paper check.

Still need help?

Submit a Plunge Support request. Include your product, serial number, and the results of the steps you completed.