Order and Replacement Status: Fulfillment, Shipping, Delivery, and Tracking

Your status tells you which team has the next action. A confirmation email does not always mean the package has shipped.

Status guide

• Awaiting approval: Support, warranty, or payment review is incomplete.
• Approved: the item is authorized; address and payment may still need confirmation.
• Order created: the order is in Plunge's system.
• In fulfillment: the warehouse is preparing the order.
• Backordered or delayed: the item is not ready to ship; Plunge sends daily updates.
• Label created: tracking has been issued, but the carrier may not have scanned the package yet.
• In transit: the carrier has the package.
• Delivered: confirm the package and all parts arrived in good condition.

If tracking is not moving

1. Check the carrier page for the last scan and delivery exception.
2. Allow time for the first carrier scan after label creation.
3. Contact Plunge if the scan remains unchanged, the package is marked delivered but missing, or the box arrives damaged.

For freight deliveries, keep your phone and email available for carrier scheduling. Do not discard packaging until the product has been inspected and any required return is complete.

Still need help?

Submit a Plunge Support request. Include your product, serial number, and the results of the steps you completed.