Extended Protection Plan Claims: Filing, Status, Invoices, Payment, and Reimbursement

You manage your extended-protection claim directly with the plan provider. Plunge can diagnose the product and provide repair invoices or technical documentation, but we cannot manage the provider's review or see its current status.

1. Identify your provider

• Plans purchased on or before May 11, 2026: use the former Plunge Protect provider portal at hiclyde.com/login.
• Plans purchased after May 11, 2026: use the claim link in your plan-activation email.
• Not sure? Contact Plunge Support with your order number and purchase email. We will direct you to the correct provider.

2. File the claim

Use the same email address used to purchase the plan. Have these items ready:

• Order confirmation or screenshot showing the protected product
• Clear photos or videos of the issue
• The Plunge Support ticket number
• A Plunge repair invoice or diagnostic statement, if the provider requests one

If the provider's form instructs you to enter a serial number and your plan does not use one, enter N/A.

3. Understand the claim status

• Submitted or under review: monitor the provider portal and your email.
• Action required: upload the requested document or answer the provider directly.
• Approved: follow the provider's payment or reimbursement instructions, then tell Plunge when required payment to Plunge is complete.
• Denied: ask the provider for its reason and appeal options. Plunge can correct a Plunge document, but cannot overturn the provider's decision.

4. Choose when Plunge begins the repair

You may pay the Plunge invoice and seek reimbursement from the provider, or wait for provider approval before paying. Plunge orders parts or begins paid repair work after required payment is confirmed.

Who should I contact?

• Claim status, portal access, approval, denial, or reimbursement: contact the plan provider.
• Diagnosis, repair scope, invoice, or technical report: contact Plunge Support.

Still need help?

Submit a Plunge Support request. Include your product, serial number, and the results of the steps you completed.